ER20-22T – COMMUNITY PHARMACY AND MANAGEMENT – THEORY

Categories: Diploma in Pharmacy
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About Course

Scope:

The course is designed to impart basic knowledge and skills to provide
various pharmaceutical care services to patients and general practitioners in the
community setup.

Course Objectives:

This course will discuss the following:
1. Establishing and running a community pharmacy and its legal requirements
2. Professional aspects of handling and filling prescriptions
3. Patient counselling on diseases, prescription and or non-prescription
medicines
4. Scope for performing basic health screening in community pharmacy settings

Course Outcomes:

Upon successful completion of this course, the students will be able to
1. Describe the establishment, legal requirements, and effective administration
of a community pharmacy
2. Professionally handle prescriptions and dispense medications
3. Counsel patients about the disease, prescription and or non-prescription
medicines
4. Perform basic health screening on patients and interpret the reports in the
community pharmacy settings

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Course Content

UNIT 1
Community Pharmacy Practice – Definition, history and development of community pharmacy - International and Indian scenarios

UNIT 2
Professional responsibilities of community pharmacists Introduction to the concept of Good Pharmacy Practice and SOPs

UNIT 3
Prescription and prescription handling Definition, parts of prescriptions, legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them

UNIT 4
Communication skills Definition, types of communication skills Interactions with professionals and patients Verbal communication skills (one-to-one, over the telephone) Written communication skills Body language Patient interview techniques

UNIT 5
Patient counselling Definition and benefits of patient counselling Stages of patient counselling - Introduction, counselling content, counselling process, and closing the counselling session Barriers to effective counseling - Types and strategies to overcome the barriers Patient counselling points for chronic diseases/disorders - Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS Patient Package Inserts - Definition, importance and benefits, Scenarios of PPI use in India and other countries Patient Information leaflets - Definition and uses

UNIT 6
Medication Adherence Definition, factors influencing non- adherence, strategies to overcome non-adherence

UNIT 7
Health Screening Services in Community Pharmacy Introduction, scope, and importance of various health screening services - for routine monitoring of patients, early detection, and referral of undiagnosed cases

UNIT 8
Over The Counter (OTC) Medications Definition, need and role of Pharmacists in OTC medication dispensing OTC medications in India, counseling for OTC products Self-medication and role of pharmacists in promoting the safe practices during self-medication Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

UNIT 9
Community Pharmacy Management Legal requirements to set up a community pharmacy Site selection requirements Pharmacy designs and interiors Vendor selection and ordering Procurement, inventory control methods, and inventory management Financial planning and management Accountancy in community pharmacy – Day book, Cash book Introduction to pharmacy operation softwares – usefulness and availability Customer Relation Management (CRM) Audits in Pharmacies SOP of Pharmacy Management Introduction to Digital Health, mHealth and Online pharmacies

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